It is always useful to get feedback from the lovely people who use Letalife.com
Given how busy our site is, we get a lot of emails to keep us up to date on how our visitors are getting along with us. It isn't always entirely complimentary, (although it is mostly) but I have always felt that when a person has an issue with our website (thankfully that seems to be fairly rare) it is a good thing for them to let us know all about it.
If a person has a difficulty then it is our chance to learn from that experience and hopefully improve our service so that we can do a better job for everyone.
Sometimes people have concerns about how we manage data, or how the LAPS (LetaLife Advertiser Privacy System) operates or other difficulties.
If you have a concern or issue about us first read the relevant pages on the website
LetaLife.com About Us page - which includes information on how to get the best from the site
Then if that doesn't help please do email me, or comment via the blog.
We are not faceless 'suits' and we are genuinely concerned that LetaLife gives a good service and that no one should ever feel anxious or concerned about using our website or services.
Every so often I do a trawl on the 'interweb' to check what is going on with our image online. All good businesses should do that every so often, or they should have someone who does the job for them. I do it myself because I am terminally curious (OK nosy) and a bit of a control freak like lots of Geeks. Plus, how cool is it to be sitting browsing the web for a couple of hours and being able to call it work?
Now and again I find that someone has had some worry about our website and instead of emailing us/me , they have posted on a forum or in their blog.
That is my chance to settle their concerns. But, it would be nicer for everyone (especially if the person is really worried about something) if they contacted LetaLife directly and gave us a chance in the first instance to calm their fears.
More seriously, if I find inaccurate or misleading stuff about my business then I need to contact those people to try and get that sorted. I don't find everything though, so if you find anything online that worries you about LetaLife I would ask you kindly to please do ask us first before making your mind up.
Just to be very clear, LetaLife is an ethical, family run business. We comply with OFCOM and ICSTIS regulations and all data Protection Regulations. In fact we have our own strict set of moral and ethical guidelines which go far and beyond what is legally required. It is important to us to be able to go to sleep at night knowing we have completely clear consciences.
So - no spam
no divulging of personal data (other than stuff specifically given for the purposes of publishing online in your adverts)
no phone scams
And just to make things clear for those of you who may be in any doubt
WE ARE NOT LETTING / ESTATE AGENTS
We just publish property rental adverts online for tenants, landlords and letting agents - like a classified section of a newspaper, but online.
If anyone claims to be a letting agent employed by LetaLife they are telling fibs, please let us know if this happens.
So again, many thanks to those of you who take the time to let us know how we can improve. Many more thanks to those of you who do that politely 
Take care,
Michele
LetaLife.com
